Terms of Service

Effective Date: August 23, 2024

1. Introduction

Welcome to aisiteassistant.com. By accessing or using our website and plugin, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Acceptance of Terms

By using our website, plugin, or any services provided by aisiteassistant.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, you should discontinue use of our services immediately.

3. Description of Services

aisiteassistant.com provides a plugin that users can install on their WordPress sites. This plugin collects publicly available content from the user’s website by accessing raw HTML from the site’s database. The collected content is used to create a knowledge base that powers an AI chatbot, enabling users to interact with their site visitors through automated responses based on their own content.

4. User Account

To use our services, you must create an account. When creating an account, you agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your account information, including your password.
• Notify us immediately of any unauthorized use of your account or any other security breach.

You are solely responsible for all activities that occur under your account.

5. Data Collection and Privacy

We value your privacy. As outlined in our Privacy Policy, we collect the information you provide when creating an account (username, email address, and password). Additionally, our plugin collects publicly available content from your website by accessing raw HTML from your site’s database to create a knowledge base for the AI chatbot.

No Personal Data Collection: We do not collect, store, or process any personal data from your website visitors. The plugin operates solely using the publicly available content from your site.

Data Storage: All data collected by our plugin is stored securely on our servers at aisiteassistant.com. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Payment Processing: Payment processing is handled by Stripe, a third-party payment processor. Stripe complies with GDPR and PCI-DSS regulations to ensure the security of your payment information. For more details on how Stripe handles your data, please refer to Stripe’s Privacy Policy at https://stripe.com/privacy.

We ensure that your data is transmitted securely to Stripe, and we do not store your payment details on our servers.

6. User Responsibilities

By using our plugin, you agree to:

• Ensure that your use of the plugin complies with all applicable laws and regulations.
• Obtain all necessary permissions and rights to allow our plugin to collect publicly available content from your website.
• Use the plugin solely for lawful purposes.

You are responsible for ensuring that the content collected from your website does not violate any third-party rights, including intellectual property rights.

7. Prohibited Uses

You may not use our plugin or services to:

• Engage in any illegal or fraudulent activities.
• Distribute malware, viruses, or other harmful code.
• Collect content from websites without the necessary permissions or rights.
• Violate the intellectual property rights of others.

Any misuse of our services may result in the suspension or termination of your account.

8. Intellectual Property

All intellectual property rights in the plugin, including but not limited to software code, design, and trademarks, are owned by aisiteassistant.com or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the plugin in accordance with these Terms of Service.

9. Billing, Refunds, and Cancellation

Billing: By subscribing to our services, you agree to pay the applicable subscription fees as detailed on our website. Billing occurs at the beginning of each subscription period, and you will be charged automatically unless you cancel your subscription before the next billing cycle.

5-Day Money-Back Guarantee: We offer a 5-day trial with a money-back guarantee for all new subscriptions. If you are not satisfied with the plugin for any reason, you may request a full refund within the first 5 days of your trial, no questions asked. Refunds will be processed back to the original payment method used during the subscription.

Cancellation After 5 Days: If you cancel your subscription after the 5-day period, you will not be eligible for a refund. However, you will retain access to the plugin and its features until the end of the current billing period. No further charges will be applied after cancellation, and your subscription will not be renewed.

10. Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, including for any violation of these Terms of Service. Upon termination, your access to the plugin and related services will be immediately revoked.

11. Disclaimer of Warranties

Our services are provided “as is” and “as available,” without any warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or secure.

12. Limitation of Liability

To the fullest extent permitted by law, aisiteassistant.com and its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services, including but not limited to damages for loss of profits, data, or other intangible losses.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of the revised terms.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the European Union, without regard to its conflict of law principles.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us via our contact form at https://aisiteassistant.com/contact.