Privacy Policy
Effective Date: August 23, 2024
1. Introduction
Welcome to aisiteassistant.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our plugin and services.
2. Information We Collect
When you create an account on our website and subscribe to our services, we collect the following information:
- Username
- Email Address
- Password
Additionally, when you purchase a subscription, we collect the following payment-related information:
- Payment Information: Your payment information is processed securely by Stripe. We do not store your payment details on our servers.
This information is required to manage your account, process your subscription, and provide you with access to our services.
3. Data Collection and Usage
Our plugin collects publicly available content from your website to create a knowledge base that powers the AI chatbot. Specifically:
- Public Pages: We collect raw HTML content from the public pages of your WordPress site. This includes posts, pages, and any other publicly accessible content.
- Knowledge Base Creation: The collected HTML is used to build a knowledge base that enables the chatbot to provide accurate and relevant responses to user queries based on your site’s content.
No Personal Data Collection: We do not collect, store, or process any personal data from your website visitors. The plugin operates solely using the publicly available content from your site.
4. Data Storage and Security
All data collected by our plugin is stored securely on our servers at aisiteassistant.com. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Payment Processing: Payment processing is handled by Stripe, a third-party payment processor. Stripe complies with GDPR and PCI-DSS regulations to ensure the security of your payment information. For more details on how Stripe handles your data, please refer to Stripe’s Privacy Policy at https://stripe.com/privacy.
We ensure that your data is transmitted securely to Stripe, and we do not store your payment details on our servers.
5. Data Sharing
We do not share your personal information with third parties, except for the following:
- Stripe: We share the necessary payment information with Stripe to process your subscription payments. Stripe acts as a data processor under GDPR regulations. They only use your data as necessary to provide payment services.
Your data remains primarily under your control and is stored securely on our servers.
6. User Rights
As per GDPR, you have the following rights concerning your personal data:
- The right to access your personal data.
- The right to rectify any incorrect or incomplete data.
- The right to erasure (the “right to be forgotten”).
- The right to restrict or object to the processing of your data.
- The right to data portability.
You have the right to request the deletion of your account and all associated data at any time. Upon your request, all data will be completely and permanently deleted from our servers.
You can exercise these rights at any time by contacting us via our contact form at https://aisiteassistant.com/contact.
7. Cookies and Tracking
Our website itself does not use additional cookies or tracking technologies beyond those necessary for the operation of the site. However, Stripe may use cookies or similar technologies as part of their payment processing services. Please refer to Stripe’s Cookie Policy for more information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us via our contact form at https://aisiteassistant.com/contact.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Compliance with GDPR and EU Law
We are committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and other applicable EU laws. Our practices are designed to provide you with transparency, control over your data, and the highest standard of data protection.
